About Me

Years of Experience
+
Banks
Cards
+
ATMS
+

My name is Youssef Ahdy. I’m an accomplished banker with more than 20 years of experience in the payment industry in 3 different banks.

I have extensive technical background in the back-office operations of Cards, ATMs, and Digital Channels (Mobile Wallets, IPN, etc.).

My areas of expertise include dispute resolution, settlement,  reconciliation , ATM cash management, card issuance  & maintenance, fraud management, and MIS reporting. 

Dispute Resolution

  •  Years of experience in dispute resolution as both issuer and acquirer with thousands of resolved cases.

  • Excellent knowledge of rules and regulations of domestic and international schemes (Visa, MasterCard, 123, Meeza, Ta7weel, etc.)

Settlement & Reconciliation

  • Creatively developed automation tools to enhance efficiency and accuracy of Settlement & Reconciliation processes.
  • Proven track record of supervising settlement with a focus on maintaining the accuracy and integrity of all financial transactions and accounting entries
  • Excellent background in reconciliation of all GL accounts (Suspense, PL, Correspondent, etc.)

ATM Cash Management

 

Managing ATM Fleet responsible for the following:

  • Reviewing and controlling all Cash In Transit (CIT) companies’ activities including ATM inventory, cash requests, cash replenishment, returned cash, and cash in custody in CIT vaults.
  • Overseeing ATM reconciliation to identify and settle any cash over / shortage.

Card Issuance and Mainteneneance

 

Hands-on experience in all card issuance activities including the following:

·       End-to-end card production process including data entry, personalization, fulfillment, and delivery.

·       Managing card maintenance requests (replacement, limit change, demographic data change, cancelation, etc.)  

·       Managing card/stationary stock and the arranging for reorder process.

Fraud Management

 

·       Well trained to monitor, investigate, detect, analyze, and report any fraudulent activity.

·       Full knowledge of all fraud techniques (Phishing, Pharming, Account Testing, Identify Theft, etc.) and all fraud types (Fraudulent application, Account Takeover, Counterfeiting, Skimming, etc.)

·       Awareness of best practices in the market to minimize fraud exposure, mitigate risk, and keep fraud losses at minimum.

·       Regular review, recommendation, and fine-tuning of the fraud detection rules in response to fraud trends with aim to minimize False Positive alerts and enhance detection of CPP.

Reporting & MIS

Exceptional expertise in handling all reporting requirements by internal and external stakeholders in an accurate and timely manner (such as MIS reports requested by top management, submission of Quarterly Member Reports to Payment Schemes, preparation of reports required by CBE, etc.)

Familirity with Industry Software

 

Exposure to industry software across different banks and third party processors including the following:

·       Card Management Systems (PRIME, PowerCard, Sparrow, EuroNet, Compass Plus, Smart Vista, etc.)

·       Core Banking System (FlexCube, Bank Master, T24, etc.)

·       Dispute Resolution Systems (VROL, MasterCom, NICS, DTS, Meeza Portal, Ta7weel, etc.)

·       Ticketing Systems (Serice Desk, JIRA, etc.)

·       Reconciliation Systems (eVision Bingo)

·       WorkFlow and CRM (BPM and Microsoft Dynamics 365)

·       Business Intelligence (OBIEE)

Leadership Skills

 

12 years of managing people with focus on the following:

·       Lead the team to develop all required work qualities/standards needed to perform all work activities accurately and efficiently

·       Set yearly performance objectives to team members, ensure that they are clearly communicated and understood, measure their achievement progress throughout the year, and follow-up/assist each member when and where needed

·       Identify human resource needs and participate in recruitment / hiring process.

·       Assess the training needs of each team member and ensure that they are met through coaching/mentoring, on-the-job training, etc.

·       Create a supportive environment within the team where the contribution of each member is valued.

·       Recognize high performance, reward accomplishment, and encourage creativity.

·       Delegate responsibilities to help empower calibers and maintain effective succession plan

Projects & Achievements

 

Actively participated in numerous projects launching new products / services and enhancing existing ones.

·       Launching several products (Debit classic, debt platinum, credit classic, credit gold, credit platinum, credit infinite, personalized prepaid , and non-personalized prepaid)

·       Acceptance of Governmental transactions

·       Launching Visa Secure

·       Launching EPP

·       Launching cashback campaigns

·       Implementation of reconciliation system with integration among EJ, Switch, CMS, and CBS.

·       Launching Mobile Wallet

·       Successfully completed many migrations (Debit cards from EuroNet to Compass Plus, Credit Cards from PRIME to Compass Plus, Acquiring from EuroNet to Compass Plus, etc.)